On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files app, when I reopen it, the folder disappears from the favorites list.

You dont need any personal info to reproduce this issue.Just read and repeat.Open files app.Open dropboxDrag dropbox folder to the favorites listClose Files AppOpen Files app.Favorite folder is gone.If you dont take the trouble to reproduce a basic issue which is consistent then dont reply with useless comments and call yourself support.The issue is still present and not fixed.

Hi,if if you try to follow what Frankie is telling, you should be able to understand the issue. It’s not syncing favorites, it happens on same device.1. From iOS Files app, long tap on Dropbox folder and select Favorite. It should appear uneed Favorites on side pane.2. Now force close Files app and restart Files app, the folder under Favorites is now gone.This doesn’t happen if I favorite folder on Google Drive or iCloud. Only happen to Dropbox folder.Please try not just to response, but spend time to understand the issue.Best,Joe

Lusil, that behavior is a disgrace. People have been submitting reports for years now, with zero action on this mission-critical show-stopper bug that makes Dropbox virtually unuseable on iOS. We're told to keep submitting reports. We are going around in circles. When will this end?

The total lack of urgency in resolving this problem is incredibly frustrating. This has been a problem since the Files app first launched two years ago, and nothing has been done to improve the situation. As iOS/iPadOS has become more capable, the Dropbox folder favoriting has not become worse, but it has become more annoying, since I can do so many other things on my iPad now. Furthermore, this is an issue that is bound to frustrate the heaviest (highest-paying) Dropbox users the most, as they are the ones who would benefit most from better organization of their Dropbox content.If I only used Dropbox for sync, I would have left years ago.

wow - I read through 7 pages of comments and it's amazing this issue has been around for years. It hasn't even been a week with my iPad Pro and discovered this issue- I agree it is quite reproducible and visible enough to new users, it should be fixed from a PR perspective if anything! It sounds like at one point, OneDrive had the issue and it sounds like from posts here in this thread, the issue has been fixed by Microsoft in a timely manner. I think we are all frustrated Dropbox has not done the same. To the powers to be at Dropbox, why not provide an status update or at the very least, help us understand why fixing this bug is not a priority or why it is so challenging to fix in a timely manner? I think people would be less upset. Given how happy many of us have been with Dropbox all these years esp with the cross-platform support, we'd love to stay. You're clearly testing our patience. I surely hope I don't end of up waiting another few years! Guillaume DXB if you do hear of a cross-platform solution between iOS, Android, macOS, Windows, and Linux, I think many of us are eager to try it.

iOS Files App Favorites Folder Disappear

130 Replies

Replies have been turned off for this discussion

tankado
New member | Level 2
7 years ago
I have the same problem. I saw that the first message in this thread was posted in January 2019.... I guess it is impossible to fix this bug...
MWB
Explorer | Level 4
7 years ago
This is happening for me too, and has been since I started using the Files app. Dropbox, please do something about this!
gregstamper
New member | Level 2
6 years ago
Experiencing the same issue.

I also cannot "Unfavorite" Dropbox folders that I previously added to "Favorites". So the is appears that the Files app sees them as "Favorites" even though I am not able to access them via the shortcut menu. Not sure if this is an iOS issue or a Dropbox issue but it is frustrating for my daily workflow.
Renderer
Helpful | Level 5
6 years ago
I am also having the same issue. It seems that Dropbox integration and support for Favorites folders is not directly supported by Dropbox using iOS. I tried this using iOS 13.3 and latest dropbox, and either Dropbox has dropped that support or iOS refuses to recognize Dropbox favorites.
Other Favorite folders implementation from iOS-Files, Such as Google Drive and iCloud Drive are not affected by this issue.
cnek
Helpful | Level 6
6 years ago
I gave up and am now using a great substitute that works exactly as I need: Documents by Readle.
CaptSpalding
Helpful | Level 6
6 years ago
Any update on this? I got my IPad Pro to serve as a laptop substitute. The missing functionality undermines that goal, in addition to being really frustrating.
Kirky29
New member | Level 2
6 years ago
Just adding my comment to let the Dropbox team know that I have same issue. Been like it for years. Ridiculous really.
boomerek
New member | Level 2
6 years ago
Same here. For this very reason I don't use Files app but the dropbox app instead.
Tjeerd Paul J.
Helpful | Level 6
6 years ago
You dont need any personal info to reproduce this issue.
Just read and repeat.
Open files app.
Open dropbox
Drag dropbox folder to the favorites list
Close Files App
Open Files app.
Favorite folder is gone.
If you dont take the trouble to reproduce a basic issue which is consistent then dont reply with useless comments and call yourself support.
The issue is still present and not fixed.
0umar
Helpful | Level 6
6 years ago
I also have the same issue with tags on Dropbox folders

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iOS Files App Favorites Folder Disappear

130 Replies

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