On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files app, when I reopen it, the folder disappears from the favorites list.

You dont need any personal info to reproduce this issue.Just read and repeat.Open files app.Open dropboxDrag dropbox folder to the favorites listClose Files AppOpen Files app.Favorite folder is gone.If you dont take the trouble to reproduce a basic issue which is consistent then dont reply with useless comments and call yourself support.The issue is still present and not fixed.

Hi,if if you try to follow what Frankie is telling, you should be able to understand the issue. It’s not syncing favorites, it happens on same device.1. From iOS Files app, long tap on Dropbox folder and select Favorite. It should appear uneed Favorites on side pane.2. Now force close Files app and restart Files app, the folder under Favorites is now gone.This doesn’t happen if I favorite folder on Google Drive or iCloud. Only happen to Dropbox folder.Please try not just to response, but spend time to understand the issue.Best,Joe

Lusil, that behavior is a disgrace. People have been submitting reports for years now, with zero action on this mission-critical show-stopper bug that makes Dropbox virtually unuseable on iOS. We're told to keep submitting reports. We are going around in circles. When will this end?

The total lack of urgency in resolving this problem is incredibly frustrating. This has been a problem since the Files app first launched two years ago, and nothing has been done to improve the situation. As iOS/iPadOS has become more capable, the Dropbox folder favoriting has not become worse, but it has become more annoying, since I can do so many other things on my iPad now. Furthermore, this is an issue that is bound to frustrate the heaviest (highest-paying) Dropbox users the most, as they are the ones who would benefit most from better organization of their Dropbox content.If I only used Dropbox for sync, I would have left years ago.

wow - I read through 7 pages of comments and it's amazing this issue has been around for years. It hasn't even been a week with my iPad Pro and discovered this issue- I agree it is quite reproducible and visible enough to new users, it should be fixed from a PR perspective if anything! It sounds like at one point, OneDrive had the issue and it sounds like from posts here in this thread, the issue has been fixed by Microsoft in a timely manner. I think we are all frustrated Dropbox has not done the same. To the powers to be at Dropbox, why not provide an status update or at the very least, help us understand why fixing this bug is not a priority or why it is so challenging to fix in a timely manner? I think people would be less upset. Given how happy many of us have been with Dropbox all these years esp with the cross-platform support, we'd love to stay. You're clearly testing our patience. I surely hope I don't end of up waiting another few years! Guillaume DXB if you do hear of a cross-platform solution between iOS, Android, macOS, Windows, and Linux, I think many of us are eager to try it.

iOS Files App Favorites Folder Disappear

130 Replies

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Jpasotto
Explorer | Level 3
7 years ago
Hi,
I just tried the solution from this apple discussion, and so far it has worked...
https://discussions.apple.com/thread/8630592
sjm88
Helpful | Level 6
7 years ago
I have this exact same issue—and it’s been an issue for *years*. It has never been fixed. I am honestly considering moving to a new cloud provider it is *that* frustrating...
Lusil
Dropbox Staff
7 years ago
Hey sjm88!

Could you please provide some additional info as per the behavior that you’re experiencing? Are folders only from your Dropbox account marked in the Files app disappearing? Are you getting any errors? Have you also tried what Jpasotto mentions in their post above?

Thanks in advance!
sjm88
Helpful | Level 6
7 years ago
It is exactly the reported issue. Dropbox, and only dropbox, is incapable of retaining “favourited” folders in the iOS Files app. Any folder that is favourited will at some point subsequently disappear, often before my very eyes.
I have tried the suggested “fix”—entirely removing Dropbox from the app, re-adding it and then trying again. This sometimes works, for a limited time. I just tried it five minutes ago and it did not.
Can you confirm you actually understand the issue that has now been reported, clearly and succintly, multiple times? I am so sick of this, it makes working with dropbox on the iPad manifestly harder than almost any other cloud service.
Is there a fix!?
Lusil
Dropbox Staff
7 years ago
Hi sjm88,

I understand where you’re coming from, but I’m afraid there’s not much to troubleshoot for as this is primarily how the Files app holds and previews folders and files. Nonetheless, I'd recommend directly contacting our Support team for a more in-depth look on this matter.

Thanks in advance once again!
sjm88
Helpful | Level 6
7 years ago
I am well aware of the distinction between the Files app and Dropbox itself—but no other cloud providers I have ever used (eg OneDrive, OneDrive for Business, Google Drive) have ever had any such issues. I just had to completely uninstall the Dropbox app, and reinstall it, because files were simply not showing up in Files app.

The only response from Dropbox seems to be: “it’s not our problem”. It is your problem—it relates to your service, as it integrates into the iOS platform. It’s a horrid experience, and I don’t understand the attitude...
Chfilm
Helpful | Level 5
7 years ago
Im having the same issue!
Lusil
Dropbox Staff
7 years ago
Hi there Chfilm, sorry to hear that.

Could you please try the following and let me know what you find?

Open the Files app.

Tap Locations > Edit.

Turn Dropbox off.

Restart your device.

Once your iPad is back to the Home screen, turn Dropbox back on in the Files app.

In the meantime, could you also let me know if you were able to get in touch with our Support team so as to have a more in-depth look on this?

Thanks in advance!
sjm88
Helpful | Level 6
7 years ago
I have done this countless times. It works for a while (between five minutes and a few hours) before going right back. It is ONLY Dropbox that does this. It needed a fix years ago—I’ve mostly just loved to OneDrive now for managing files on iOS. No such issues.
Lusil
Dropbox Staff
7 years ago
Hey sjm88, sorry to hear about your experience with this.

I wasn’t able to locate a ticket from my end, so I’ve contacted you directly to the email address associated with your Community profile so as to further investigate. Please check your inbox for my latest message and we’ll take it from there.

Cheers!

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iOS Files App Favorites Folder Disappear

130 Replies

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