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The Microsoft files on Windows 11 are prompting for a Dropbox sign in every time I try to open them.
Hello,
I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365"
Is there a way to disable this?
Microsoft 365
Device
PC
Operating System/Browser (if using the web)
Windows 11
Hi all,
There's been some progress made on this issue. Here are some new troubleshooting steps while this is being looked into:
- The issue should be fixed for account holders who NEVER integrated their account with Microsoft Office 365 API app.
- If members are still seeing the popup it means that at some point they did login / integrate and then decided to remove “Dropbox For Teams” from MST Office.
- Members that did integrate at some point with the API app and later decided to remove integration, should go to https://www.dropbox.com/account/connected_apps and manually disconnect Microsoft Office 365 app. See attached screenshot.
- Member needs to wait 2 hours and restart a desktop app after disconnecting an app.
This is still being looked into but hopefully this should help some of you in the meantime.
I've flagged all of these cases internally to be looked into.
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Dropbox needs to fix this issue!
User on 230.4.8797 is getting this pop up when attempting to open any Dropbox hosted Excel file despite Dropbox MS Integration turned off in tenant and in app. Office Version 2508 Build 19127.20154
I am showing this already toggled off:
I opened ticket 25464591 on Monday and have not gotten very far with it.
Hello.
I have this exact same problem. It started this week and is incredibly annoying. How do I turn this off? I do not have Dropbox as a connected service and am using Microsoft 365. Every single file I open now this window comes up. Connecting has been a disaster, so i turned it off and have no interest in re-connecting it.
- Walter
Dropbox Community Moderator
Hey youkantbeserious - thanks for joining the discussion and sorry to hear you're also having issues with this.
I can see that you're running a beta version of the Dropbox desktop app. Can you see if you get any different results while using our most recent stable one instead?
To do so, make sure to toggle off the 'early releases' from your account's settings and then install the app from this page directly.
Keep us posted!
I am having the same issue. Started last week. Office365Business Standard accounts using a Team Dropbox account. Removed Dropbox from 365 tenant as a result. When I click the slider to Show Dropbox in MS office as A save location, Dropbox app crashes
- Jay
Could you try unchecking the option to have Dropbox as a 'Place' in Microsoft Office via the Dropbox desktop application by following these steps?
Dropbox does not appear as a connected service
