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Barnsey's avatar
Barnsey
New member | Level 2
2 years ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Microsoft Office
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

basvanherel, can you clarify the OS version of Android you’re using, as well as the Dropbox app version? 

 

Have you cleared the cache of both the Dropbox and Excel app, and reinstalled them?

kdig's avatar
kdig
New member | Level 2
2 years ago

Hi

I have exactly the same problem. Have cleared cache etc. On v13 of Android.

Thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HI kdig, if you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this matter in more detail.

    • Howard L.6's avatar
      Howard L.6
      New member | Level 2
      2 years ago
      Same issue with Excel. Android 14. Happens even when Dropbox app is already open. Had to re-sign in even to respond to this post. Also, workbooks only open as read-only - have to save a copy every time I want to edit file. Descriptions posted here all seem to articulate the issue adequately without additional screenshot, etc. Please fix.

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