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Forum Discussion

Barnsey's avatar
Barnsey
New member | Level 2
2 years ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Microsoft Office
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Howard L.6 and CPR31, sorry to hear that you're having this issue.

 

Have you tried any of the troubleshooting provided in this thread, like clearing the apps' cache, restarting the device, etc.?

CPR31's avatar
CPR31
Explorer | Level 3
2 years ago
Yes.
Tried clearing cache for both Excel and Dropbox and rebooting. Problem still persists.
Does anyone know if it is a dropbox problem or an Excel problem.?
  • CPR31's avatar
    CPR31
    Explorer | Level 3
    2 years ago
    Uninstalled/reinstalled Excel. Same result.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi CPR31, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

      • CPR31's avatar
        CPR31
        Explorer | Level 3
        2 years ago
        I'm not sure what that means. If it means email me to investigate further, then yes.

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