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Unable to open Excel files on Android Dropbox mobile app - Office login loop
Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying "Log in or sign up to Dropbox to link with Microsoft Office Integration". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page.
It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.
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Had similar issue for months. Dropbox links to Word ok but not Excel. Issue in on tablet and phone. I did find Dropbox Beta will link with Excel, but these are different file copies to normal Dropbox folders.
The problem is in Excel. Open Excel mobile app. In settings, go to connected services. Add a service and select DropBox. Log in using your DropBox user name and password. This will connect your Excel to your DropBox account. They you should be able to open excel files from DropBox.
- Hannah
Dropbox Community Moderator
Hey mikhufano, can you try the following steps and let me know if they help?
1) Clear the cache on your Dropbox app. To do so:
- Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen
- Tap the gear icon labeled "Settings" at the bottom of the menu list
- Scroll to “Privacy” & select “Clear cache"
2) Uninstall the Dropbox App
3) Sign out from the Play store
4) Restart your device
5) Sign into the Play Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account I've been doing this plenty of times already but it doesn't help.
Hi guys, i was able to solve this stupid problem by opening excel app > open other workbooks >Add a place > Dropbox
Hope this helps- Walter
Hey there Petrykora1 - sorry to hear about this.
Can you please let us know your device's exact OS version, and the version of the Dropbox mobile app you're using?
If you could also send us a screenshot of the error you're getting, I'd appreciate it.
Thanks!
- I have similar problem.
Scince the first use I can see excel files but I can't edit them. When I try to connect Dropbox with excel app I have this communicate "Access Blocked: The request that Dropbox is sending is against Google's policies" - I'm not sure what that means. If it means email me to investigate further, then yes.
