Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

FAMIMA_BB's avatar
FAMIMA_BB
Helpful | Level 6
2 years ago

トライアル版からすぐに有料版へ移行 / How can I upgrade from trial to paid plan on a team?

Business Plus のトライアル版から始まりましたが、10TB の容量制限を超えてしまいました。 すぐに容量を増やしたいのですが、チームをやめずに(７ライセンス使用中)容量を増やすことはできますか? (チームをやめずに、すぐにトライアル版を解除して有料版にアップグレードしたい) -------------- I started with a trial version o...
billing
dropbox business
Payments
Plans
upgrades
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Unfortunately it isnt possible, at present, to end a Trial early and upgrade to a paid plan. 

FAMIMA_BB's avatar
FAMIMA_BB
Helpful | Level 6
2 years ago

トライアル版をキャンセルして再度、同一アカウントで有料プランを契約した場合

現在、共有中のファイルや同期中のファイルは引き継がれますか？また、ペーパーのドキュメント等は維持されるでしょうか。

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey FAMIMA_BB - if you'd like further assistance with this, I'd recommend getting in touch with our support team directly at this point.

     

    Note that you can also post your questions in Japanese in the Japanese forum. 

     

    ---

     

    こんにちは FAMIMA_BB - この件に関してさらにサポートが必要な場合は、この時点で弊社のサポート チームに直接ご連絡いただくことをお勧めします。

     

    日本語フォーラムに日本語で質問を投稿することもできます。

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!