Forum Discussion

Emhill58's avatar
Emhill58
New member | Level 2
1 year ago
I’m on the basic plan but I’m being charged 23.45 every month. How do I make it stop??
Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 year ago
Emhill58 wrote:
I’m on the basic plan but I’m being charged 23.45 every month. How do I make it stop??

If you're on Basic but you're being charged, then you're being charged for a different account. Use the credit card charge lookup tool to identify the account, then sign into it and cancel the subscription.

 

If you don't recognize the account or you're not able to sign into it, then you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

About Plans and Subscriptions

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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