Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

beraken's avatar
beraken
Explorer | Level 4
2 years ago

Be a dropbox premium user for more than 10 years, but very disappointed this time...

Couple of weeks ago I planned to subscribe the family plan via App Store share it with my family, but clicked the wrong button and subscrbed the plus plan for single user. Then I applied for a refund...
cancellations
downgrade
Dropbox Basic
Dropbox Family
Payments
Plans
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
beraken wrote:

I emailed Cusomter Support and they just replied this ...

Only Support will be able to assist you with this. Billing and account issues cannot be handled on this public forum. As such, I've removed the screenshots from your post so you're not giving away any personal information.

 

To contact Dropbox Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

If you're unable to get the issue resolved, reply here with your ticket number and a Dropboxer can check your ticket status.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!