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Buzzly2012's avatar
Buzzly2012
Helpful | Level 5
5 years ago

Black Friday deal

I saw a Black Friday banner across the top of my Dropbox account, for a 25% discount to upgrade to Plus. I accidentally closed the banner but now I can't see how to get the discount. Any help, anyone?

Dropbox Plus
Payments
Plans
Promotions
upgrades

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi mstcl, would you mind if I send you a ticket, in order for us to have a closer look into this? 

  • mstcl's avatar
    mstcl
    Explorer | Level 4
    3 years ago

    Dropbox directly provided me a promotion that doesn't work.

     

    This is the second time this has happened in the past month.

     

    What happened:

    • I receive a promo email to my account, with the subject "We've got your holiday photos covered."
    • In it, they offer "25% off an annual Dropbox Plus Plan."
    • So, I think, "I'm on a monthly plan. They want to upsell me to an annual plan. Sounds great!"
    • But when I press the link, the promotion doesn't work. The error says, "You're already on Dropbox Plus."

    Why this is frustrating:

    • Nowhere in the promotional email does it mention that you cannot already be a Dropbox Plus user.
    • The promotion email went to my Dropbox account email, so my account details are accessible. If I don't qualify for a promotion, they shouldn't send it to me. It's deceiving, a waste of my time, and a poor customer experience.
    • This is the second time something like this has happened within a few weeks.
    • I'm contemplating reporting this to the BBB. It probably wouldn't achieve anything, but someone has to do something. Otherwise, Dropbox's marketing team may keep doing this.

    Has anyone else encountered this issue?

     

    Promo email:

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi BenjiM & mstcl, I just sent both of you an email, in order for us to have a closer look into this. 

     

    Cheers!

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