Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Sarah DC's avatar
Sarah DC
Explorer | Level 3
5 years ago

Black Friday/Cyber Monday promo issues

I saw a banner promoting Black Friday and then Cyber Monday deals. Once I tried to check out the deals didnʻt reflect and the banners disappeared forever. I looked into the forums and saw that the issue was happening with others. I also reached out via chat and spoke with Vijay who said that Dropbox doesnʻt offer Black Friday or Cyber Monday sales- even though I linked the chat with people discussing the same problem and a support staff responding. 

 

Help anyone?

Payments
Plans
Promotions
upgrades

15 Replies

Replies have been turned off for this discussion
Show More
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi RebeccaCarter, happy Friday! 

    You can check your emails and reply back to me as soon as possible!

    Cheers!
  • RebeccaCarter's avatar
    RebeccaCarter
    Explorer | Level 3
    4 years ago
    I previously replied and still no support.  I have checked my emails [email removed as per Community Guidelines] and there is no email, what should I be looking out for? 
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    I contacted you at your Community linked email address.

    Is it the same one as the one you posted above? If not, feel free to check the one that's linked here. 
  • RebeccaCarter's avatar
    RebeccaCarter
    Explorer | Level 3
    4 years ago

    I have received no emails.  I have also checked my other email addresses and there are no emails.

  • RebeccaCarter's avatar
    RebeccaCarter
    Explorer | Level 3
    4 years ago

    Hi Megan,

     

    Sorry, just found your email...... please let me know what I need to do as I'm losing the will to live!!!

     

    Rebecca

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!