Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:
The "plan" and "manage plan" are completely absent from my options. I then tried to delete my account altogether, but it told me to cancel any ongoing subscriptions first, and this is what it looks like for me:
As you can see, it doesn't mention a free trial anywhere, but it shows 3TB of space, which implies that I'm being charged for the service with no way of canceling. I've tried looking for phone support, but apparently you need to pay to speak with someone over the phone. I'm afraid I might have to cancel my credit card. Does anyone have any answers?
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
109 Replies
Replies have been turned off for this discussion
- i signed up for the basic 30 day free trial plan a couple of days ago on my laptop.. not my phone, using my mastercard details but now want to cancel, i have followed the cancellation procedure but can't cancel it, i go to my aviator, settings, currant plan but cant' do anymore because current plan box which i spose to click on is greyed out, all i want is to cancel the subscription before the 30 days is up so i don't get charged yearly therefore after.
How do I cancel my free trial? The instructions tell you to click on Plan tab- this doesn't exist. The chatbot doesn't work and you can't access the help desk if you're not a paying customer. I've emailed for assistance but no reply. I don't have the ability to pay the £98 charge. My credit card company can't cancel the payment until it has been made. Closing the account doesn't seem to work either. Please help!
- Having the exact same problem but no one on here has responded or tried to help, it is stressing me out.
- Megan
Dropbox Community Moderator
Hey Slick180, & Katie DSouza happy Monday, let's see what we can find together!
You mentioned a "Basic trial". Does that mean that you see your account as Basic when accessing your plan page?
If so, then keep in mind that the account might have already been downgraded, since Basic is our free plan. Is it possible that you have two Dropbox accounts, and not one?
Let me know more!
- Hi Megan & thank you for responding, I did already have a Dropbox account but it was not under a free trial 30 day basic subscription, it is just free basic account, I ran out of space on the 2gb & had the option to use the free 30 day subscription trial which i set up with my debit MasterCard so I could get more space for downloads & knowing I could cancel at anytime..but now I do want to cancel I have followed the instructions path to cancel but can't..on my settings page I have 2 boxes, one is of my current plan.. the 30 day free subscription & it is greyed out & non accessible) & the other box is accessible to use by start a free trial, the non accessible current plan greyed out box is the one I'm trying to cancel but can't..so now I'm worried that when the subscription expires in about 26 days I'll get charged a yearly £98 sum which I can't afford to pay..I hope the information I've given has helped you in hopefully solving my issue & that there is a more easier way for me to cancel or if Dropbox could cancel my subscription for me direct, looking forward to your reply....Ricky (slick180)
- I have sent 3 screenshots to Dropbox community via email which was sent to me when I was received your notification, I don't know how to send it in this reply post as chrome won't allow it
- Megan
Thanks for the screenshots Slick180 - much appreciated.
Keep in mind that based on the screenshots, it seems you're using a Basic, free account. Had you started a trial, it'd show the name of the plan you're trial e.g. Plus trial.
Can you check any email address you have, to check if you have any other accounts, maybe?
- I only have the one account, I log in using my Google account, I still don't understand though because I filled out my card details on the 30 day free trial basic subscription offer.. I did this while signed in to my Dropbox account, I did not have 2gb before filling in my card details because it was used up, but now I have 2gb available which suggest to me that the trial offer is in effect after I filled in my card details.
