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joolsbond's avatar
joolsbond
Helpful | Level 6
3 years ago
Solved

can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

Hi, 

I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support.

This was on the first time of applying and I hadn't made any attempts before and I've tried on different browsers. How can I upgrade please?

 

 

billing
Dropbox Plus
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upgrades
  • joolsbond's avatar
    joolsbond
    3 years ago

    Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.

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  • ralphpedersen2017's avatar
    ralphpedersen2017
    Explorer | Level 3
    3 years ago

    Hi Hannah,

     

    I spent an hour yesterday on the chat fuction and got nohwere and spent another hour this morning with no reslut. I have since reached out on twitter and received an email, ticket number #23009460

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the ticket number, Ralph.

     

    I can see that my colleague is already assisting you, so hopefully, the issue will get resolved really soon.

     

    Thanks for reaching out and if you need anything else, please let us know.

  • hugoborjeson's avatar
    hugoborjeson
    Explorer | Level 3
    2 years ago
    Hi, I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. This was on the first time of applying and I hadn't made any attempts before and I've tried on different browsers. How can I upgrade please?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear that, hugoborjeson.

     

    Is it possible for you to try upgrading, while connected to a different WiFi/router or mobile data, to see if that helps?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for checking, hugoborjeson.

     

    In that case, can we send you an email, so we can take a closer look?

  • SNCWBD's avatar
    SNCWBD
    New member | Level 2
    2 years ago

    Hi Hannah,

     

    I'm also having the same issue. I don't have access to a different wifi. Tried with multiple cards, but still getting the same error. Any other solutions?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HI SNCWBD, have you waited a full 24 hours before attempting to upgrade your Dropbox account?

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