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joolsbond's avatar
joolsbond
Helpful | Level 6
3 years ago
Solved

can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

Hi,  I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. This was ...
billing
Dropbox Plus
Payments
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upgrades
  • joolsbond's avatar
    joolsbond
    3 years ago

    Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks, Ralph.

 

Can you please give me the ticket number for that communication, so I can check it out?

ralphpedersen2017's avatar
ralphpedersen2017
Explorer | Level 3
3 years ago

Hi Hannah,

 

I spent an hour yesterday on the chat fuction and got nohwere and spent another hour this morning with no reslut. I have since reached out on twitter and received an email, ticket number #23009460

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the ticket number, Ralph.

     

    I can see that my colleague is already assisting you, so hopefully, the issue will get resolved really soon.

     

    Thanks for reaching out and if you need anything else, please let us know.

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