Forum Discussion

ivorhession's avatar
ivorhession
Explorer | Level 3
3 years ago

Charged in Error

Hey,

 

I seem to have been charged £95.88 for no reason.

 

I previously had an account on a monthly subscription but stopped it last September, but just got a message from PayPal to say i have been charged £95.88.  

I have tried to use the transaction checker but as it went through PayPal i don't have the 12 digit code (payment hasn't clear with the bank yet so not sure if il get one when it does.)

 

Can anyone advise on how to get my money back, or a direct contact rather than a bot... 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    Hey ivorhession, thanks for reaching out to us today.

    Can I actually reach out to you via email, so we can investigate on this further?

    Let me know!
    • yenohos's avatar
      yenohos
      Explorer | Level 4

      I hope that someone REALLY reaches out to you!  I am having the same problem.  I communicated via chat with "Carter" on January 19, 2022, who assured me that the money would be refunded to my card.  It is March 3, 2022 and I have yet to see the money in my bank account.  They had no problem taking the money at 12:01 am on the date due.  I attempted to contact someone SEVERAL times by sending an email, but NO RESPONSE.  I tried calling the business number and of course, NO ONE can help me.  I am thinking of filing a report with the Better Business Bureau and possibly having an attorney call or submit a letter.  It is a very small amount of money, but it is the very fact that it has been a month and a half.  I believe they purposely do not refund the money, thinking customers or former customers will forget.  If they had better customer service or a number where they could be reached it would be no problem, but since I downgraded my plan I have NO way to "chat" with anyone at Dropbox.  It is a SCAM!  

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        Hey yenohos, it sounds like your payment was voided, instead of refunded.

        That's why it hasn't appeared back in your available funds, because it might still be in a pending state.

        You'll need to contact your bank, so they can move the amount out of a pending state.
         
    • ivorhession's avatar
      ivorhession
      Explorer | Level 3

      Hi Hannah,

       

      Yes please react out to me at the associated emailed address.

       

      Ivor

  • mar_nouruzi's avatar
    mar_nouruzi
    New member | Level 2

    I have been charged £95.88 and I am not sure of the reason.  

    the amount is too much.  

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Hey mar_nouruzi!

       

      By the amount, it seems like you’ve been billed for a yearly Plus plan. However, just to double check this on your end, you can take a look at your bank statement. 

       

      If there’s a 12-digit transaction ID linked to your Dropbox charges, you can insert it here and see more details on the subscription you’ve been charged for.

      • mar_nouruzi's avatar
        mar_nouruzi
        New member | Level 2

        I didn't ask for a dropbox plus package.   

        what can I do if I want to challenge this?  

        thank you

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