Hey, I seem to have been charged £95.88 for no reason. I previously had an account on a monthly subscription but stopped it last September, but just got a message from PayPal to say i have been charged £95.88. I have tried to use the transaction checker but as it went through PayPal i don't have the 12 digit code (payment hasn't clear with the bank yet so not sure if il get one when it does.) Can anyone advise on how to get my money back, or a direct contact rather than a bot...

Hey ivorhession, thanks for reaching out to us today. Can I actually reach out to you via email, so we can investigate on this further? Let me know!

I hope that someone REALLY reaches out to you! I am having the same problem. I communicated via chat with "Carter" on January 19, 2022, who assured me that the money would be refunded to my card. It is March 3, 2022 and I have yet to see the money in my bank account. They had no problem taking the money at 12:01 am on the date due. I attempted to contact someone SEVERAL times by sending an email, but NO RESPONSE. I tried calling the business number and of course, NO ONE can help me. I am thinking of filing a report with the Better Business Bureau and possibly having an attorney call or submit a letter. It is a very small amount of money, but it is the very fact that it has been a month and a half. I believe they purposely do not refund the money, thinking customers or former customers will forget. If they had better customer service or a number where they could be reached it would be no problem, but since I downgraded my plan I have NO way to "chat" with anyone at Dropbox. It is a SCAM!

Hey yenohos, it sounds like your payment was voided, instead of refunded. That's why it hasn't appeared back in your available funds, because it might still be in a pending state. You'll need to contact your bank, so they can move the amount out of a pending state.

Hello Hannah- Thank you for checking. The payment should not have been voided. I have called my bank. There has never been anything pending or in dispute since January 19 and there is nothing pending now. The subscription price was taken from my account as a purchase and it needs to be replaced as a refund.

Hi Hannah, Yes please react out to me at the associated emailed address. Ivor

Charged in Error | The Dropbox Community

14 Replies

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Hannah
Dropbox Community Moderator
4 years ago
Hey ivorhession, thanks for reaching out to us today.

Can I actually reach out to you via email, so we can investigate on this further?

Let me know!
yenohos
Explorer | Level 4
4 years ago
I hope that someone REALLY reaches out to you! I am having the same problem. I communicated via chat with "Carter" on January 19, 2022, who assured me that the money would be refunded to my card. It is March 3, 2022 and I have yet to see the money in my bank account. They had no problem taking the money at 12:01 am on the date due. I attempted to contact someone SEVERAL times by sending an email, but NO RESPONSE. I tried calling the business number and of course, NO ONE can help me. I am thinking of filing a report with the Better Business Bureau and possibly having an attorney call or submit a letter. It is a very small amount of money, but it is the very fact that it has been a month and a half. I believe they purposely do not refund the money, thinking customers or former customers will forget. If they had better customer service or a number where they could be reached it would be no problem, but since I downgraded my plan I have NO way to "chat" with anyone at Dropbox. It is a SCAM!
Hannah
Dropbox Community Moderator
4 years ago
Hey yenohos, it sounds like your payment was voided, instead of refunded.

That's why it hasn't appeared back in your available funds, because it might still be in a pending state.

You'll need to contact your bank, so they can move the amount out of a pending state.
yenohos
Explorer | Level 4
4 years ago
Hello Hannah-

Thank you for checking. The payment should not have been voided. I have called my bank. There has never been anything pending or in dispute since January 19 and there is nothing pending now. The subscription price was taken from my account as a purchase and it needs to be replaced as a refund.
ivorhession
Explorer | Level 3
4 years ago
Hi Hannah,

Yes please react out to me at the associated emailed address.

Ivor
Hannah
Dropbox Community Moderator
4 years ago
I've just sent you an email, so make sure to get back to me when you have a chance!
ivorhession
Explorer | Level 3
4 years ago
Hey Hannah,

I have not received your email.
Was it sent to my Hotmail address?

Cheers

Ivor
Hannah
Dropbox Community Moderator
4 years ago
Hey ivorhession, sorry for the misunderstanding.

I have sent an email to the address associated with the yenohos account, the user that originally created this post.

Your reply made me think that you were the same person, replying from a different account, is that not the case?
ivorhession
Explorer | Level 3
4 years ago
Hey Hannah

No i (ivorhession) created the post.
Yenohos replied to my post, and is nothing to do with me.

Ivor
Hannah
Dropbox Community Moderator
4 years ago
Apologies for the misunderstanding, Ivor and thanks for replying back to me!

I've just sent you an email, so we can investigate together. 🙂