Double Charge on Bank Statement

Did you get this sorted? having the same issue!

I am being double charged for dropbox, they charge me US$ monthly, and Paypal charges me $15.99NZD monthly. This has been going on for YEARS, and yes I did only just notice. Dropbox says that it's from Google Play Store, which makes sense because that's where I signed up originally, not through dropbox directly. Dropbox is being extremely unhelpful, and just passes the blame to Google, but they're the ones getting my money twice, so help me!

ALSO I have seen SO MANY PEOPLE on here and on reddit reporting the same issue, and I haven't seen ANYONE post saying that it's been resolved!

Did you get this sorted with them?

I am having the same trouble and they're not helping me at all!

Hi melissajh09, happy 2023 back to you! 

In regards to the live person to talk to, I'm afraid that your support options depend on your Dropbox subscription. You can see more here. 

As for your charges, I'm happy to help with that. You mentioned that you have submitted tickets already. Could you send me some ticket number references, so I can locate them on my end for you? 

Keep me posted, and we'll take it from there.

I have seen the same issue in this community of being double charged. I have submitted my tickets over and over and showed the dates and transaciton number from my bank statements. They say they can not find my any charges with my email account...but I do not have any other, and I can not believe they cannot find my informaiton from my debit card information I provided, which they asked for, and the number I called is just a recored message to submit a ticket... wow!... it seems to be a never ending loop. Can the sales team give me a person I can talk to live? It seems I would need to upgrade to business dropbox to be able to get a live person which is crazy. All I want is the refund from the double charge since August of 2022.  It may come down getting legal help to rectify this easy situation. Hopefully support will see this complaint and help me solve this issue. 

Happy New Year to everyone in the community. 

Hi BanBrosAu, I hope you're doing well! 

Have you checked if the charges are for the same Dropbox account? Also, would you like to cancel your Dropbox related charge, or Apple one?

If it's the latter, you'd need to contact Apple, and ask them for assistance. 

Let me know more!