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  • collectives's avatar
    collectives
    Helpful | Level 5
    9 years ago

     Thanks, zdaee741

     

    Glad you got your money back.  We were refunded as well, but it took days and days of hassling and stress with two of our staff communicating with Drop Box.   It was awful. I think Drop Box knew somebody at their organization blew it big time.  All is well now, but it left us with a bad feeling.  We're just too busy to switch offsite storage ... so we'll stay with Drop Box for now.

  • Ndnsilkscreener's avatar
    Ndnsilkscreener
    Helpful | Level 6
    9 years ago

    I just got off the phone with my Visa agent for an unrelated matter. I informed her why i changed my credit card number (cuz of my Drop Box experience, I didn't want Dropbox having my credit info in case they tried to charge me again) and she informed me not to trust companies in general because of the automatic billing. She said that's how they rip ppl off.

    Amazon still refunded me after the 2 week cancellation window because I didn't use their service, they did not pilfer me for the money. I've never dealt with a company that stole so much money from me like Dropbox. Offering refunds is just good business practice. Now when ppl ask me about dropbox I just send them to another file sharing service.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago

    Abusive posts removed.

    However, as a reminder, as have been said previously.

    SuperUsers are not employees. We are volunteers.

    To get assistance you MUST log a ticket with support via the methods listed:

    www.dropbox.com/support to log
    http://dropbox.zendesk.com to track.

  • dmandhoney's avatar
    dmandhoney
    New member | Level 2
    9 years ago

    This is theft!!!! me (and so many other people online) had no idea that this is the cost! you MUST tell us the price we are paying!!! this is theft and I will not give up until I meet you in court. You stole 750$ from me, for nothing.

     
    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]

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