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Forum Discussion
Dropbox India - Renewal Failed
Hello from India!
Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account.
I've tried with multiple cards and received this error message:
Payment Failed!
For Dropbox
On Bank Credit Card.
Reason: Non-compliant Recurring or Standing Instruction registered with Merchant. Use alternate source to pay the bill.
For details, contact your merchant.
Please help!
Thanks.
100 Replies
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- I don't have other option can you please Guide.
- Megan
Dropbox Community Moderator
Hi Dhruson Business, I'd be happy to help!
Can you give me some additional info as to what is happening on your end?
Do you try to upgrade, or renew your plan? Do you get any errors?
Let me know more!
- I have updated details. But as per government i can proceed.
Thats why I don't have options to renew - Walter
Hi Dhruson Business, I'm sorry for to hear you're having issues with this.
Would it be OK if we reach out via email to have a further look internally?
I am trying to upgrade to a family subscription from individual and the payment keeps failing. If accepted the original payment why should the upgrade fail, has a solution been found for this.
- Walter
Hey jaysitaram, sorry to hear you're having issues with this.
May I send you an email to investigate a bit further?
- Hi Walter
Thanks sure please send me an email — same address as my drop box account email - Walter
Sure thing jaysitaram - you've got
Team,
I was able to pay for the renewal a couple of months ago, but as I am adding additional licenses to our account, I am facing the same payment issue (for India based credit cards). Is this becoming a recurring issue again? I tried using multiple cards but the same issue is cropping up again and again. I am getting the following message:
"There was an error completing payment. Please update your payment information, or change to another type of payment and try again."
Can someone please look into? The support is quite useless.
- Hannah
Hey tarunpande, thanks for the nudge here and sorry to see you're having trouble with this.
Do you have a ticket number for your communication with our support team, so we can investigate on our end?
