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Rachapong's avatar
Rachapong
New member | Level 1
11 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions" 

So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found.

Try to get back to delete my account again in the first again, It's loops ! and so much trouble to do that !

cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

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  • aryankkkkkkkkkkk's avatar
    aryankkkkkkkkkkk
    New member | Level 2
    9 months ago

    i am having same issue aswell, i tried all browsers and different devices, it doesnt show me cancel button. Why is it so hard to cancel a plan

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey lguenther1, can you send me a screenshot of the options you see here, when trying to cancel your Backup trial?

  • lguenther1's avatar
    lguenther1
    New member | Level 1
    10 months ago

    I'm having the same problem (Seagate backup trial, won't allow me to cancel), could I get an email to cancel?

  • EdenM's avatar
    EdenM
    New member | Level 2
    10 months ago

    Perfect. Thank you for canceling it from your end. My issue has been resolved. Hopefully, this bug can be fixed by including a cancel subscription button.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I just sent you an email to investigate as well EdenM - whenever you get the chance, have a glance at your inbox and we'll pick it up from there. 

  • EdenM's avatar
    EdenM
    New member | Level 2
    10 months ago

    Hello can I get some help with this? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the quick response meetmagdalene - I've just followed up via email so please take a look at your inbox and we'll take it from there.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi EdenM  & meetmagdalene - thanks for the additional information. 
    May we reach out via email to have a further look internally at this point? 

  • meetmagdalene's avatar
    meetmagdalene
    New member | Level 1
    10 months ago

    JayAccording to my apple subscriptions list I have successfully cancelled the trial plan, but when I go to try deleting my account (yes deleting my account entirely) it does not allow me because it complains I still have a subscription or trial, one or the other.

    See my screenshots. They match the OP's almost exactly.

     

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