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How can I cancel a subscription without access to the account?
Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it?
Thanks in advance!
92 Replies
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Hi - I also need to cancel an account from an old employer that I no longer have access to but am still paying for. Can someone please reach out to help me cancel this account? Thank you!
- Walter
Dropbox Community Moderator
Hey HH2Harris, sorry to hear about this.
In cases like this, I'd recommend using this form to contact our support team for direct assistance.
Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information along with an email address we can reach you at.
I hope this helps!
Hi Walter - Thank you but I did that last week and no one has responded to the request. Will you or someone that can help please email me at [removed per the Dropbox Community Guidelines] to resolve?
Heather
My parents are getting billed for a Drop Box account. They both have dementia and I do not have their account or login information. How can I cancel the account. I cannot reach anyone at customer support without the account information. I have not been able to contact a live person to discuss the issue.
- How do I open a private browsing window?
I have canceled my Dropbox account. They continue to charge my bank account every month. I can’t get Dropbox to reply because they say I don’t have an account! This has been going on for several months. I was warned about this but I was hoping they would make it right!!! What a Mickey Mouse business. It will cost me $50 to have my bank stop allowing Dropbox to continue to withdraw from my account!!!!
- Nancy
Jon58, can you let me know what’s the current web browser you’re using?
Carygarrison, I’m sorry to hear about this.
As a first step, can you please provide the ticket number from your convo with our support?
Are you being billed directly from Dropbox or the App Store/Play Store?
