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Forum Discussion
how to get a refund and speak to a real person
I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet. ...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey SengaGlacier, sorry to jump in here, but did you make sure to use an incognito window without signing into any Dropbox account when filling out this form?
Make sure to include all the needed information there and an email address we can reach you at.
Make sure to include all the needed information there and an email address we can reach you at.
yes, i loged on first, and submitted form and also emailed, no any reply
- WalterYou don't need to log into an account to fill out this form SengaGlacier - this is why I suggested using an incognito window.
In any case, would you like me to send you an email to the email address that's linked to your profile here on our Community so that we can have a further look?- ok, my register email is [Removed as per Community Guidelines]
- JayHi SengaGlacier, I've sent you an email, please could you reply to it when you get a chance!
