Forum Discussion

SengaGlacier's avatar
SengaGlacier
Explorer | Level 4
4 years ago

how to get a refund and speak to a real person

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.  ...
billing
cancellations
Dropbox Basic
Payments
Plans
Refunds
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
You don't need to log into an account to fill out this form SengaGlacier - this is why I suggested using an incognito window.

In any case, would you like me to send you an email to the email address that's linked to your profile here on our Community so that we can have a further look?
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi SengaGlacier, I've sent you an email, please could you reply to it when you get a chance!
  • SengaGlacier's avatar
    SengaGlacier
    Explorer | Level 4
    4 years ago

    i replied, and provide my bankdetails show the direct debit from my account, no more further feedback. i had cancel my credit card 

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