Forum Discussion

SengaGlacier's avatar
SengaGlacier
Explorer | Level 4
4 years ago

how to get a refund and speak to a real person

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.  ...
billing
cancellations
Dropbox Basic
Payments
Plans
Refunds
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi ckefalas3, welcome to our Community! 

 

I'd be happy to send you an email, if you wish, in order for us to have a closer look into this. 

 

Let me know if that'd be okay, and we'll take it from there.

 

Thanks a bunch! 

ckefalas3's avatar
ckefalas3
Explorer | Level 3
4 years ago

Yes, that would be great. The email registered on my Dropbox account is [Removed as per Community Guidelines]. The old, non-existing email linked to the recent credit card charge is [Removed as per Community Guidelines]. Thank you. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi ckefalas3, I've sent you an email, please could you reply to it as soon as you get a chance!

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