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How to get refund of a subscription without consent?
In the last night, my Dropbox professional got auto renewed without my consent and my credit card was charged 199 dollar. Please cancel the subscription and refund me the amount as soon as possible.
It did have your consent - you signed up for a trial which was to auto move to a paid plan at the end. That is your consent.
However, unfortunately we cannot help here. You need to speak to support :
https://help.dropbox.com/accounts-billing/payments-billing/refund
https://help.dropbox.com/accounts-billing/cancellations-refunds
17 Replies
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- Mark
Super User II
Hi Jo09
You log a ticket at www.dropbox.com/support. Note that the 14 day cooling off period applies to initial purchases only and not renewals.
- Yes but the email won't send so therefore l an unable to use this hyperlink. I have tried reatedly. For the UK it is a minimum of 14 days cooling off- this is the same for renewals. I have checked.
- I have checked my rights via whatconsumer.co.uk/cooling-off-and-cancellations/
- Nancy
Dropbox Community Moderator
Hey Jo09!
Can you please let me know a few more details on the plan you’ve purchased, so that I can further help?
What type of plan is it (Plus/Professional/Family/Business)? Also, did you upgrade your Dropbox account directly via www.dropbox.com or the App Store/Google Play?
Keep me posted.
- All sorted thanks Nancy, l've secured a refund.
As far as I know, I only have a basic free account that I use, but then got a charge on my credit card for $127.79 which looks like a plus plan for a year. If there's another paid account of which I'm not aware, I'm not using it and don't even know how to log into it. This could be an unauthorized charge to my account, or a renewal charge after the account was downgraded. If the account was downgraded, there should not be any additional charges either. Their support site says they do not offer refunds, and they do not offer phone support at this level. How do I fix the problem?
- Walter
Hey dgmccartney, sorry to hear about this.
Would it be OK if we reach out via email to have a further look internally?
In the meantime, you could try using our self-serve look up tool to identify the email address that's associated with the charge too.
