I can't access my account in order to cancel my plan. Can you help?

Hi bet harp, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

The support page is not helpful. I would like to speak to someone over the phone about how to get access to my account so I can delete it. Please email me at [email removed as per Community Guidelines]

bet harp wrote:

I would like to speak to someone over the phone about how to get access to my account so I can delete it

That isnt possible. There is no phone support unless you are a paid for Business user. 

The link works perfectly if you follow what Megan said and make sure you are not logged in - even here, using an incognito window works best. 

Also putting an email on a public forum is a sure fire way to be scammed and spammed. I've removed it for you. 

Mark, I don’t appreciate your arrogant and condescending tone. I never said the link didn’t work. I said the support page wasn’t helpful. My issue is more complex than the options given on the support page. 

The ethics of a company that refuse to help their paying customers of the last five years, like me, with an actual person unless they pay more money is highly suspect. 

My issue is not a billing one. I can’t access my account. The email address associated with the account was a Google business email address and it longer exists. I cannot login to the email address to get the 6 digit security code to login to Dropbox to cancel. 

Your billing issue plan does not meet my needs. This is why I want to talk to a real PERSON! This is no way to run a company! 

If this is not resolved soon in a manner that doesn’t involve AI or Support Pages that don’t apply to my issue, then I will take legal action against your company for not giving my access to cancel my subscription. I will also go to media about how your company works to entrap people rather than letting them cancel the subscriptions. 

I have contacts at Newsweek, Business Insider, and the Washington Post

Hi bet harp,

I certainly understand your frustration, and I'm happy to jump in to get this sorted.

While Mark's instructions will lead you to a page where you can open a support ticket, we can also do so directly to expedite the process for you. Would you mind if we reached out via email?

Thanks

Ben

Hey bet harp, I created a ticket on my end for you, in order for us to take it from there.

Reply back to me, and we'll try to resolve it, and get to the bottom of it as soon as possible.

See you there!