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T Alda's avatar
T Alda
Helpful | Level 6
2 years ago
Solved

I can't find the option to cancel my Professional trial.

I can`t see the option to cancel my free professional trial. In the plan management site there is nothing listed, but in the app I can still see I have a professional account (also there is shown I have free 3TB space). And no, I dind`t got dropbox via the app. If I try to reach the support, it doesn`t work. If I try to use the chat, everything they say doesn`t work until the connection breaks down after a while. And even if I try to delete my whole account, there is a failure message. So nothing works, but I got the mail, that if I don`t cancel my free trial I will be charged. I am trying to solve this problem since over a week. Can somebody please help me?

cancellations
downgrade
Dropbox Pro
Plans
  • T Alda's avatar
    T Alda
    2 years ago
    Hey,
    I did so. Hope you can solve the problem.
    Thanks

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  • T Alda's avatar
    T Alda
    Helpful | Level 6
    2 years ago

    Nancy

    Here is the screenshot to your first link. I can reach only step 3 of the description and then this is shown:

    The same screenshot is what I see when I open your second link.

     

    When I open the third link this is shown:

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No problem! You can click on the following button to attach them here: 

     

     

  • T Alda's avatar
    T Alda
    Helpful | Level 6
    2 years ago
    Hello Nancy
    Thank you for your reply. I made screenshots but I don’t know how to send them here or send them to you.
    In your first link I can only follow the first 3 steps. Then there is no option to end the subscription because there is noch subscription mentioned on that site… I can only read the word „Abo“ (German word for your subscriptions). After opening the second link I see the exact same page as mentioned before (only the word „Abo“ and nothing else. After opening the third link there is a site that says (in German): „There is a failure. Please reload this site and try again“.
    If you tell me how I can do it, then I can also send you the screenshots.
    Thanks
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey T Alda! Thanks for asking help from our forum. 

     

    Can you follow these steps once again and send me a screenshot of what you see? 

     

    I’d also like one extra screenshot of what you see on this page and this one.

     

    Ping me when you’re ready.

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