Forum Discussion

kh812's avatar
kh812
New member | Level 2
3 years ago

I don't see an option to cancel my plan

I am unable to cancel the auto renewal of the credit card.  It automatically took payment and I'd like for this not to happen again next time.  There is only option under billing to view the invoices/receipts and to update credit card information, but not to cancel auto renewal.

 

billing
cancellations
downgrade
Payments

15 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot, Gawlin!

     

    It looks like the Dropbox account you’re currently logged in is a free Basic one, so there’s no subscription/trial to cancel there. 

     

    Do you have another email address linked to a different Dropbox account that’s been upgraded to a trial? 

     

    You can double check this by finding the email you should’ve received upon opting for the trial.

  • Gawlin's avatar
    Gawlin
    Explorer | Level 3
    3 years ago

    Nancy problem solved, that's exactly what it is. Thank you. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Gawlin, if you need anything else don't hesitate to let us know! 😎

  • frankserafini's avatar
    frankserafini
    Explorer | Level 3
    2 years ago

    You are still billing me. This is fraud. Dropbox does nothing for me. YOU open a ticket and CANCEL MY PHONY SUBSCRIPTION. I'm calling my bank to report your fraud.

    . 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear you’re still being billed, frankserafini. I checked our system and I can see you’ve already opened a ticket with our support team, so I’ve left them an internal note on your behalf. They should reply back to you as soon as possible.

     

    If you need something else, don’t hesitate to ping me here.

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