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Forum Discussion

mjk3's avatar
mjk3
New member | Level 2
2 years ago

I have an unauthorized charge linked to an account I don't know.

does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
billing
cancellations
downgrade
Payments
Plans
mjk3's avatar
mjk3
New member | Level 2
2 years ago

someone is using my debit card for their account payments and i’ve been charged the last 2 months for it. i enter my bank transaction id on dropbox to look up the payments and it is under a user with email [email removed as per Community Guidelines]. i have no idea who this person is nor have i ever heard of this website until i had a charge for it. so in order to report this i have to pay?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi mjk3, & T1509, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

  • T1509's avatar
    T1509
    Explorer | Level 3
    2 years ago
    Thanks, I’ve just done this. It was really confusing to use to be honest.
    My ticket is 23700731
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey there, T1509, thanks for that! 

       

      I replied back to you just now. I'll see you there, cheers!

  • StellaQ's avatar
    StellaQ
    New member | Level 2
    2 years ago

    Hi, Megan, I have the same issue. I have three transaction ID that has an email address not belonging to me: removed I am paying someone

    else account for three months. Please help.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey StellaQ, welcome to our Community! 

       

      Have you tried using the steps provided above, in order to contact our Support team and open a ticket on your end, by any chance? 

       

      Thank you! 

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