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I have an unauthorized charge linked to an account I don't know.
does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
Hey lmich12, thanks for reaching out about this.
If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account.
Let me know if you have any trouble finding that!
someone is using my debit card for their account payments and i’ve been charged the last 2 months for it. i enter my bank transaction id on dropbox to look up the payments and it is under a user with email [email removed as per Community Guidelines]. i have no idea who this person is nor have i ever heard of this website until i had a charge for it. so in order to report this i have to pay?
Rich
Super User II
Super User II
mjk3 wrote:
someone is using my debit card for their account payments and i’ve been charged the last 2 months for it.
Have you reported this to your bank? That's your first step. Dropbox can't charge your card if they don't have your billing information. If you didn't give it to them, someone else has and you need to contact your bank.
- No, I just assume Dropbox would be able to sort it as they charged it…. They’ve just told me they won’t refund the charge and have provided me with a random persons email address and told me they’ll cancel “my subscription”. I’ll have to contact my bank, so frustrating though 😞
- Mark
T1509 wrote:
No, I just assume Dropbox would be able to sort it as they charged it…. They’ve just told me they won’t refund the charge and have provided me with a random persons email address and told me they’ll cancel “my subscription”. I’ll have to contact my bank, so frustrating though 😞Thats the right thing to do though. Your card has been compromised. If they are successful here they will do the same elsewhere. Its irresponsible to not talk to your bank about it. Your identify and spending are at risk if not.
