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mjk3's avatar
mjk3
New member | Level 2
1 year ago
Solved

I have an unauthorized charge linked to an account I don't know.

does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
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  • Megan's avatar
    Megan
    1 year ago

    Hey lmich12, thanks for reaching out about this.

     

    If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account.

     

    Let me know if you have any trouble finding that!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey MA54. Are the charges from Dropbox directly or from iTunes/Google Play (you can double check this in your bank statement)?

 

If they’re direct Dropbox payments, you can check for the 12-digit transaction ID and insert it here. It’ll show you which Dropbox account they’re linked to.

 

Let me know what you find.

MA54's avatar
MA54
Explorer | Level 3
1 year ago

Hi Nancy, so far I have found 5 emails that are not my own & seem to belong to different names.  I have about 15-20 charges left to enter..is there a phone number I can report this to & get my money back since this clearly is an error ?

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