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Forum Discussion

mjk3's avatar
mjk3
New member | Level 2
2 years ago

I have an unauthorized charge linked to an account I don't know.

does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
billing
cancellations
downgrade
Payments
Plans
MA54's avatar
MA54
Explorer | Level 3
2 years ago

Hi Megan,

I have chatted w the chatbot, there is NO email or Phone number to call, in fact, I was told I need to purchase an upgraded account simply to speak to a live person so I can get refunded.  What a scam.

MA54's avatar
MA54
Explorer | Level 3
2 years ago

Drop box has been compromised.  Likely because it doesnt allow you to connect with a live person when you wish to report this type of thing.  Drop Box should take better measures to protect clients or they will be seen as indifferent to client safety & replaced with a better service fast.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi MA54, thanks for bringing this to our attention.

     

    As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
     

    Keep me updated with any progress.

  • MA54's avatar
    MA54
    Explorer | Level 3
    2 years ago

    Thank you Jay, I will check this out, I appreciate it

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