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Forum Discussion

mjk3's avatar
mjk3
New member | Level 2
2 years ago

I have an unauthorized charge linked to an account I don't know.

does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
billing
cancellations
downgrade
Payments
Plans
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey MA54 - sorry to jump in here, but I wanted to mention that you can reach out to our support team directly through this form for such matters.

 

Just make sure to use an incognito window and fill in all the relevant information.

 

Let us know how it goes!

MA54's avatar
MA54
Explorer | Level 3
2 years ago

Hi Walter, and thank you, I did try the form & it did not work, it just brought me back to square one.  I may try the incognito window although inputting that info via chat doesnt seem safe and Im not feeling very confident in drop box security right now lol

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