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Forum Discussion
I have an unauthorized charge linked to an account I don't know.
does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorMA54, if your payment details were found linked to the Dropbox accounts of 20 different users/people, then it really sounds like your billing info has been compromised and your bank will need to investigate further.
Without manually upgrading your Dropbox account and inserting your payment details in the system, it is in fact impossible for Dropbox to charge you.
As for the steps given above to log a ticket in our system, did you follow them from an incognito window where youâre NOT logged into any Dropbox account? If not, then you wonât see these options indeed.
DropBox was given my bank info by a 3rd party, Canva. I stated this already. I gave Canva my bank jnfo. It seems to me like DropBoxâs client info has been compromised, are you serious? DropBox took my money, no one else!!!
All of these user accounts/emails have been compromised. Do we even know if these users had long standing accounts, or were they just started when I got billed? Lets just see, shall we? Again, DropBox has no phone number or email to speak with customer service, its a scandalous shame. Ive paid over $300, certainly enough for a conversation to clear up billing errors, but why would Drop Box want to do that, right? They want to keep your money, even if you didnt consent for them to take it.
