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mjk3's avatar
mjk3
New member | Level 2
2 years ago

I have an unauthorized charge linked to an account I don't know.

does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
billing
cancellations
downgrade
Payments
Plans
MA54's avatar
MA54
Explorer | Level 3
2 years ago

This is what Drop Box has in their Provacy Policy, which I just found:

Dropbox is subject to oversight by the U.S. Federal Trade Commission. JAMS is the US-based independent organization responsible for reviewing and resolving complaints about our Data Privacy Framework compliance—free of charge to you. We ask that you first submit any such complaints directly to us via privacy @ dropbox.com. If you aren’t satisfied with our response, please contact JAMS at https: // www .jamsadr. com / dpf-dispute-resolution. In the event your concern still isn’t addressed by JAMS, you may be entitled to a binding arbitration as set forth in Annex I of the Data Privacy Framework Principles.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey MA54 - sorry to jump in here, but have you tried the steps Rich provided earlier to reach out to our support team for further assistance?

     

    If so, you can share your ticket's ID with us here, so that we can look it up in our system too, if needed. 

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