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Forum Discussion

mjk3's avatar
mjk3
New member | Level 2
2 years ago

I have an unauthorized charge linked to an account I don't know.

does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
billing
cancellations
downgrade
Payments
Plans
nicrob16's avatar
nicrob16
Explorer | Level 3
2 years ago

Hi Megan,

 

Thank you for helping me out! I do not have a 12-digit code. I only have access to the code on my bank statement. When I select the link to "billing help request", it just takes me back to the page with Dropbox Support options so I haven't been able to figure out how to actually submit the billing help request. 

 

It isn't impossible that I had another email address associated with Dropbox at some point, but I have only been charged for one Premium account per month even when I actually had the Premium account and I definitely have not created another Premium account through a different email address since I started receiving unauthorized charges.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey nicrob16!

 

I can definitely help you out with this. If you don't mind, I can open a ticket on my end for you in order for us to have a closer look.

 

Are you okay with this? 

  • nicrob16's avatar
    nicrob16
    Explorer | Level 3
    2 years ago

    That sounds great - thank you!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey nicrob16, I just sent you an email!

       

      I'll see you there, cheers! 

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