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Forum Discussion

mjk3's avatar
mjk3
New member | Level 2
2 years ago

I have an unauthorized charge linked to an account I don't know.

does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
billing
cancellations
downgrade
Payments
Plans
BryanO's avatar
BryanO
New member | Level 2
2 years ago

Sadly, I have a billing error, which I also can't address as Dropbox has made it impossible for account users to contact them. So basically, they can receive money without any consequences. I can't believe this service is not monitored or audited by governing bodies. 

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    BryanO wrote:

    Sadly, I have a billing error, which I also can't address as Dropbox has made it impossible for account users to contact them.

    You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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