I have an unauthorized charge linked to an account I don't know.

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BryanO wrote:

Sadly, I have a billing error, which I also can't address as Dropbox has made it impossible for account users to contact them.

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You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

That sounds great - thank you!

Hey nicrob16, I just sent you an email!

I'll see you there, cheers! 

Hi Megan, the charge only says "Google*Dropbox followed by a phone number CA.  When I call the phone number it is an endless cycle of a phone tree to nowhere.

If you're using a Basic account there's no phone Support available on our end at least lmich12. 

Did you have any luck with the tool I provided earlier?

In any case, you can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

Hi, Megan, I have the same issue. I have three transaction ID that has an email address not belonging to me: removed I am paying someone

else account for three months. Please help.

Hey StellaQ, welcome to our Community! 

Have you tried using the steps provided above, in order to contact our Support team and open a ticket on your end, by any chance? 

Thank you!