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Forum Discussion
I keep receiving errors and I can't cancel my Dropbox team subscription.
Dropbox Plan
Dropbox Plus REMOVED
Dropbox Team REMOVED
Payment Method
Credit Card
Question or Issue
I have a very basic issue, but no one seems to help me fix it. Once I had a team, there for I had a Dropbox Team plan. In total I payed €80,- for the team, and €11,99 for my personal.
Now, I have no team anymore, so the only thing I need in 2TB of storage (same files as when I had a Teams plan.
I just had a 3 hour chat with the Support Team which felt like a fever dream. Everything went wrong, and they did not listen to what I was saying.
The issue is so easy: Please cancel (or change!) my Dropbox Team plan to a Professional plan. That's it. But nothing seems to work. Only errors. Here are a few errors which I got:
In the end, I just wanted a call... somebody to talk to... So I tried:
But even though my phone number was correct, I did not even recivee the call.....
Nothing seem to work. Please, let me downgrade. I do not want to pay €90+ euros if I have no team.
Please help me....
3 Replies
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- Nancy
Dropbox Community Moderator
Welcome back to our forum, fransvandervleuten. I’m sorry to hear about your experience.
To make sure I understand the issue at hand, you used to have two separate Dropbox accounts (one linked to a Dropbox team and the other linked to a personal plan), connected to two different email addresses and you just want to make sure the team subscription is cancelled, so that you can keep your personal plan. Is this right?
If yes, then all you need to do is cancel the team plan indeed and you'll only be billed for your personal subscription after that.
Did you follow these steps to cancel your team plan, right before receiving the errors shown in your screenshots?
Let me know, and we’ll go from there.
No. Then I loose all my files.
I want: same files on Dropbox. Lower bill. Because I am alone and need only 2TB.
- Walter
Hey fransvandervleuten - sorry for the late response. Are you still having issues with this?
If so, please let us know your ticket ID for your support interaction so that we can look it up in our system as well.
If that's not an option, let me know here and I'll open a new one from my end on your behalf to investigate further.
