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I need help cancelling an unexpected bill, and also get a refund.
Today I just got an unexpected bill from DropBox (renewed subscription?) for $119.88. At first they sent me to JustAnswer which tried to bill me for an additional $52 - after much effort I finally got that membership cancelled and my money refunded.
The DropBox is totally unsuccessful at anything. I want to cancel EVERYTHING in DropBox and get a refund for the 0 services I have used since I was informed about the bill. I don't even want a free account; I haven't used DropBox for years.
How can I contact a real person in Dropbox to sort this out? Otherwise, I will have to contest the charge in my credit card account.
4 Replies
I meant the DropBox chatbot (which directed me to JustAnswer against my will) is a pos.
I need to talk to a real person.
- Mark
Super User II
How can I contact a real person in Dropbox to sort this out?
http://www.dropbox.com/get_help
Ultimately though Dropbox cannot charge you for something you didnt subscribe to. The charges are legit because that happened. If you have multiple accounts you will be billed multiple times.
Another option here is if it was via card use the Credit Card lookup tool: https://help.dropbox.com/billing/find-credit-card-charge that will help you find the account the charge is linked to.
- Megan
Dropbox Community Moderator
Hi BuleriaChk, I'll be more than happy to help!
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Keep me posted!
- Rich
I need to talk to a real person.
Phone support is only available with a paid Business account. The admin for a Business account can request a callback through their admin console.
All other accounts types can request help through the Support page. Use an Incognito/private browser window and you'll see an option for billing issues. Once you submit the request you'll receive a ticket number. Reply back here with that number.
I just got an unexpected bill from DropBox
Did you provide your billing information to Dropbox? They can't charge you if they don't have your billing information. If you didn't give it to them then someone else has and you should contact your bank.
I'd also suggest looking up the charge, as Mark suggested, to see which account the charge is associated with.
I meant the DropBox chatbot (which directed me to JustAnswer against my will) is a pos.
Are you sure it was the Dropbox Support chatbot that directed you to JustAnswer? I can't imagine that they would direct you to a third-party support group, and we (the Super Users) haven't been told about them using anything like that. I also just went through the chatbot asking questions about an unknown charge and was never directed to JustAnswer.
Simply put, Dropbox has their own support group and does not make use of third-party websites to provide support.
