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Jill Wolff's avatar
Jill Wolff
New member | Level 2
2 years ago

I paid for a subscription, but my Dropbox account hasn't been upgraded

Hi, I paid for a subscription, but my Dropbox account hasn't been upgraded.  I upgraded in my dropbox account so there is no other mail. Also when I did pay, I saw a error massage on the screen.  ...
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Jill Wolff's avatar
Jill Wolff
New member | Level 2
2 years ago

Hi Nancy, 

From your post, I understand you upgraded directly via the Dropbox website.  <- YES 

Can you also clarify the error message you received? <- I did not take a screenshot.. 

If you check your bank statement, is there a 12-digit transaction ID that you can see next to your Dropbox charges? <- I don't see any 12-digits. only more... 

 

Hope you can help. 

 

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @Jill Wolff, is it alright if I open a ticket for you, in this case?

 

I’d like to take a closer look into your Dropbox account, and see what may be happening.

 

Let me know!

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