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Jill Wolff's avatar
Jill Wolff
New member | Level 2
2 years ago

I paid for a subscription, but my Dropbox account hasn't been upgraded

Hi, I paid for a subscription, but my Dropbox account hasn't been upgraded.  I upgraded in my dropbox account so there is no other mail. Also when I did pay, I saw a error massage on the screen.  ...
billing
Error Messages
Payments
Plans
upgrades
DCWC20009's avatar
DCWC20009
Explorer | Level 4
2 years ago
I am having the same issue except I purchased Dropbox Pro via Apple Store. I never received any error messages in Dropbox just my account is still under the basic free plan. HELP!
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Have you tried to restore upgrades on the App Store?

 

Your best, and quickest way for help is via the App Store support centre itself here. 

  • DCWC20009's avatar
    DCWC20009
    Explorer | Level 4
    2 years ago
    I did. .. they aren’t able to help. I was told to contact the developer. 😞
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago
      DCWC20009 wrote:
      I did. .. they aren’t able to help. I was told to contact the developer. 😞

      Oh bother. Apple are usually really good. 

       

      One thing to try is request a refund if you are within the time limits? 

       

      If over it is www.dropbox.com/support for help. BUT make sure you arent logged in here - so try and use an incognito window. 

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