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Jill Wolff's avatar
Jill Wolff
New member | Level 2
2 years ago

I paid for a subscription, but my Dropbox account hasn't been upgraded

Hi, I paid for a subscription, but my Dropbox account hasn't been upgraded.  I upgraded in my dropbox account so there is no other mail. Also when I did pay, I saw a error massage on the screen.  ...
billing
Error Messages
Payments
Plans
upgrades
JonasZ's avatar
JonasZ
Explorer | Level 4
8 months ago

Same problem here. I purchased Plus for my brand new Dropbox Account and the storage has not been refelected, neither did i get acces to other support then this community. I feel deeply scammed. I purchased directy via the website and did not see any error message what so ever.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi there, JonasZ let's jump right into this!

    Can you try using our self-served look up tool to identify the email address associated with the charge for your upgrade?

    It sounds like you might have created a new account, that's why I'm suggesting this route. 

    Also, what do you see when visiting your plan page online?

    Keep me posted, and we'll take it from there!

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