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jwsm20's avatar
jwsm20
Explorer | Level 3
6 years ago
Solved

I paid for the annual Plus subscription through Apple but my account is on the Basic plan

Hi,   On April 9th i renewed my Dropbox Plus through Apple and I have still not be credited and I have been downgraded to basic/free account.   I have tried to find an email address to contac...
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  • Walter's avatar
    Walter
    6 years ago

    Hi jwsm20; welcome to the Dropbox Community and happy Monday!

     

    As a first step here, could you try to restore your purchase from the Dropbox app on your Apple device?

     

    In order to do so, please follow the below steps:


    1. In your Dropbox app, tap Account (or Personal if you have paired accounts).
    2. Tap on the gear icon at the top of your screen to access your settings.
    3. Tap on "Restore purchases".

     

    This should activate your last upgrade.However, if you can't see "Restore purchase" this means that your app isn't up to date and you'll need to update your Dropbox app from the App Store on your device and try again.

     

    I hope this information helps and please let me know if you still can't see your upgrade after this.

     

    Thanks! 

     

jwsm20's avatar
jwsm20
Explorer | Level 3
6 years ago

Hi Walter,

 

Thank you ever so much. Your solution worked.

 

However, why isn't this documented in the support area and if it is, why isn't it easeir to find ? 

 

But...I do thank you for your help.

 

 

Tboyistre34's avatar
Tboyistre34
Explorer | Level 3
6 years ago
Im having same issue..but i dont see anything in the setting....please help
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi Tboyistre34; thanks for using Dropbox and welcome to our Community!

     

    I'm sorry to ask, but can you please elaborate on the issue you're having and send me a screenshot of where you get stuck so I can advise further?

     

    Thanks! 

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