Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

jwsm20's avatar
jwsm20
Explorer | Level 3
6 years ago
Solved

I paid for the annual Plus subscription through Apple but my account is on the Basic plan

Hi,   On April 9th i renewed my Dropbox Plus through Apple and I have still not be credited and I have been downgraded to basic/free account.   I have tried to find an email address to contac...
Account Settings
billing
Dropbox Basic
Dropbox Plus
Payments
Plans
  • Walter's avatar
    Walter
    6 years ago

    Hi jwsm20; welcome to the Dropbox Community and happy Monday!

     

    As a first step here, could you try to restore your purchase from the Dropbox app on your Apple device?

     

    In order to do so, please follow the below steps:


    1. In your Dropbox app, tap Account (or Personal if you have paired accounts).
    2. Tap on the gear icon at the top of your screen to access your settings.
    3. Tap on "Restore purchases".

     

    This should activate your last upgrade.However, if you can't see "Restore purchase" this means that your app isn't up to date and you'll need to update your Dropbox app from the App Store on your device and try again.

     

    I hope this information helps and please let me know if you still can't see your upgrade after this.

     

    Thanks! 

     

Aurora69's avatar
Aurora69
Explorer | Level 3
4 years ago

I upgraded to plus today never received upgrade or free trial via the Dropbox app on apple store paid through PayPal don’t have a 12 digit trans number. It seems to be a common issue and has been going on for months or more. 

Don’t offer free trials to previous customers then dupe them into paying £9.99 then to rub salt in the wounds you don’t even give them what they were charged for!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey Aurora69, thanks for bringing this to our attention.

I moved your post to this thread, as this looks like a similar issue.

Can you please try the steps in the accepted solution by my colleague Walter, to see if they help?
  • Aurora69's avatar
    Aurora69
    Explorer | Level 3
    4 years ago

    Transaction ID1KL23417JN9834251

    my PayPal transaction ID 

     

    I Still haven’t got the upgrade I have been charged ÂŁ9.99 restore purchases doesn’t work there’s an error 409 when I do it. 

    can someone help 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hey there, Aurora69!

      I just sent you an email in order for us to look into this together. 

      Cheers!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!