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I upgraded my account but it still shows as Basic
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
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hey, maybe u must contact admin dropbox from twitter, they are fast respone in there
- Megan
Dropbox Community Moderator
Hi, @MorgesPainting, sorry to hear about that!
It might sound trivial, but have you tried signing out of the app, then back in? If not, can you give this one a go?
Let me know of the results!
- Yes I tried that. I even deleted the app, canceled the subscription, re installed, then re subscribed. Still the same
- Walter
Hey MorgesPainting - sorry to jump in here, but have you made sure that you're using the exact same email address for the Dropbox mobile app and for the App Store on your iOS device?
- The email for my Dropbox and my Apple ID are different, but it’s the only drop box account I have.
- Megan
Hi @MorgesPainting, would it be okay for me to reach out internally by sending you an email, in order for us to have a look into this there?
I paid to increase storage space from 2GB to 2,000GB. How can it be added to my dropbox .. it is not reflected there yet.
- I used the wrong email when I updated through email.
- Hello, I purchased an annual subscription for a plus account, but it’s not showing up in the app. My account remains basic, even though my bank account is showing that the $130 went through. I tried to restore purchases, signing in and out, and deleting the app. Is there anyway to fix this? Reading from a couple articles shows that this problem has been going on for a couple months for a lot of people. Has anybody found an applicable solution to this?
