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Forum Discussion
I upgraded my account but it still shows as Basic
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
114 Replies
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- Megan
Dropbox Community Moderator
Hi Anastasia7777777, how are you today?
According to your bank statement, was the charge made to Dropbox, iTunes, or Google Play?
Can you open your Dropbox app, tap on 'Account' then on the gear icon and then on 'restore purchases' to see if that helps?
Keep me posted!
You are Genius!!!!! the charge was made to iTunes
I did what You have advised and account saw payment. Thank You Very Much!!!!!!!!!!
I am having this exact issue - have been paying since April last year and now my dropbox is telling me it is full and that I am way over the storage limit. Please help?
- Hannah
Hey sophm, thanks for the nudge here.
Is it possible that you're paying for a different Dropbox account than the one you mainly use?
Also, how have you been paying for your Dropbox subscription? Directly through your credit cad or through iTunes/Google Play?
if you've been paying through credit card, you can try our payment lookup tool, to find the email address associated with the account you're paying for.
Let me know how it goes.
I need help as I never hear anything back from support or lack there of.
- Megan
Hi Dissed off User NZ, I'd be happy to help!
Is it possible that you accidentally upgraded the wrong Dropbox account?
Have you tried using our self-serve look-up tool, in order to locate the charge, and check the email behind the account?
Keep me posted on the results!
No luck on the 12 digit number, I have a screengrab of the bank payment details if I could send that through as proof of purchase.
Aldo I believe I only have one account.
My email address that I would be signing in on is [email removed as per Community Guidelines]
Regards
Grant Allen- Megan
Hi Dissed off User NZ, let's see what I can do to help!
I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.
Cheers!
Hello, I am experiencing the same thing. Please help me.
Hello, I am experiencing the same thing. Please help me.
[removed per Community Guidelines]
