I upgraded my account but it still shows as Basic

Hey Elijah12, I hope you’re doing well! 

Can you please clarify which platform did you upgrade your Dropbox account from? Was it the Dropbox website or the App Store/Play Store instead? 

Also, I’d recommend that you refrain from posting your email address here, since this is a public forum and anyone can see the info you upload.

Let me know when you’ve got more updates.

No problem, Elijah! 

In case you haven’t already tried these steps, can you give them a go and let me know if they help? 

Aside from that, did you receive a receipt from Apple after purchasing your plan?

Hello, I also need help, I renew the annual subscription via Apple Subscriptions like todos los años. This time they will charge me but they will reduce me the dropbox storage space. Please help!!

Hi Ratme, I'm here to help! 

Can you share some additional info about this? Are you not able to see your upgrade? Have you cancelled the plan on your end? 

Keep me posted, and we'll take it from there!

Have you tried tapping on 'restore purchases' ?

Renewed subscription via App Store, still on the free plan. How did Dropbox become such a lost company?

Instead of focusing on features nobody in the world cares about, why don't they get their act together, and go back to making a file sync software that actually works?

They can't even keep track of billing and payments!

Hi Marc A.6 

Before renewing did you cancel and downgrade on the plan you already had (I assume via website)? Reason I ask is that it isnt possible to swap payment plans between app stores and the website while one is in progress. So, if you didnt do that then you have accidentally set up a second account