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I want to cancel Seagate’s 6-month trial, as I only have 2GB after applying.
I purchased Seagate and applied for the 6-month trial. Although I received the email, my storage is still showing as 2GB. Is this normal? I thought I had subscribed, but I didn’t see a button to cancel the subscription. How can I confirm that I am in the 6-month trial period?
I followed the steps again, but I can’t redo the process. It feels like the upgrade was only halfway done and didn’t work. What should I do? Is there anyone who can help me?
6 Replies
The account shows "Provides 2 GB of storage space, allowing you to store and share files. Renew at US$7.34 (including additional features and discounts)," but I am unable to cancel the subscription.
- Walter
Dropbox Staff
Hey ape11 - thanks for using Dropbox and welcome to our Community.
The Dropbox Backup plan is a paid subscription that includes the same features as the free Basic plan which comes with 2 GB of storage space, but provides all the space you need to back up one computer and one external hard drive, plus access to email support and Dropbox Rewind.
If you've tried the steps to cancel your plan and are still having issues, please let us know and we'll reach out via email to investigate further.
Thanks!
On the 'Contact Us' page below, is that where I can contact customer service? The response I received yesterday only provided the official website, which still hasn’t resolved my issue.
I have followed the instructions above before, but there is no 'Cancel Subscription' button.
