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Forum Discussion
I can't cancel my Dropbox Backup trial.
I just signed up for free trial on drop box but I dont see any change to my account. It is still Dropbox Basic and no support option. I also received an email that my account got the free trial. Welcome to your 6 month trial of the Dropbox Backup plan! Here’s your receipt:
You’ll be charged $76.62 plus applicable tax, (minus any applicable credits or promos) yearly until you cancel (https://www.dropbox.com/help/158) your subscription. Previous charges won’t be refunded
I try ton cancel it through my iphone but I dont see dropbox in the settings. I try the web but no option to cancel and my account is still dropbox basic. What should I do now?
11 Replies
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- Nancy
Dropbox Community Moderator
Hey Jangaka , welcome aboard our Community.
Dropbox Backup is a plan that allows you to back up as many files as you want from your computer/external drive (by using this page), but besides that, it won’t add more Dropbox space to your account (meaning, you won’t have more space to add files via your Dropbox homepage here; the unlimited space is just for backup files).
As for cancelling the plan, did you also upgrade directly from the iTunes app on your phone? Can you send me a few screenshots of what you see on your end?
Let me know when you’re ready.
I'm having this exact issue right now! How did you get it resolved???? I spoke to the DropBox Chat Assistant and they sent me a link but I was unable to open it on my end for some reason. I was even logged into my dropbox. My trial ends sometime early september so I want to makesure I cancel it.
- Walter
Hey TwinTele - sorry to hear you're having issues with this.
Can you please navigate to this page and let me know if you see an option to cancel your trial?
All i see on my end is "Dropbox Basic" plan. Doesn't show that I have dropbox Backup plus plan or trial. But I am still able to go into my backup plus through the website and see the downloadss i've made in the past while i was using it.
hey Walter i am getting same issue to cancle my dropbox backup plan i redeem whe i get my seagate hard drive it doesnot showing me the optiion or button to cancle it under subscription section
- Hannah
Hey Jay Lalwani, thanks for the nudge here and for bringing this to our attention.
I just emailed you, so we can investigate this further privately.
See you there!
It sounds like there’s some kind of mismatch between the trial activation and what’s showing on your account. Since you got the confirmation email, the trial definitely went through, but the account display may just be lagging or tied to where the subscription was started.
Hey Hannah i have replied you on mail kindly help
I have the same issue, received the confirmation of the trial, but when I go to "manage subscription" there's no cancel button.
