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screamers's avatar
screamers
New member | Level 1
9 months ago

I'm paying 432 euros/year for a Dropbox account, but I'm getting errors I'm over-quota.

Hi, I pay 432 euro/year for dropbox account, but receive message that my storage is full. I have only used 2 GB, so am told that I have a basic plan. How is that possible? I would assume that for tha...
billing
Multiple Accounts
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey screamers! Thanks for posting on our Community today. 

From your message, it's quite possible that you’re currently signed in to a second Dropbox account, and not the one for which you’re being billed. 

If you go here, do you see the email address that was linked to your paid Dropbox account? 

To double check this, I suggest finding the 12-digit transaction ID for your Dropbox charges in your bank statement and then, using it on this page. Do you see the same email address as this one? 

If not, you’ll need to log out of your current Dropbox account and sign in to the paid one by using your other email address.

Let me know if you need further help, though.

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